“Attendees at the last event told us that they felt longer and more in-depth sessions would be advantageous. Michael has put together an extended master class focusing on Profitable Redemption plus Staff Training and Motivation,” explained Martin
A frequent speaker and contributor to trade publications, Michael Getlan is Director of Enthusiasm for Amusement Consultants Ltd., New Roc Entertainment and Smiles Amusement Co. L.L.C. His company owns and operates amusement centres of all sizes across the USA, as well as providing business development and management services to independent operators.
Michael’s flagship operation is at New Roc City in La Rochelle New York. This iconic 125,000sq. ft. facility is known as the FunFuzion family entertainment centre and features a 17 lane bowling alley, 26 table billiard centre, indoor go kart facility and glow in the dark mini-golf. The facility also boasts 250 redemption and amusement games as well as laser tag and amusement rides.
Michael has served on the IAAPA Board of Directors and is a member of the Themed Entertainment Association, the International Association of Leisure and Entertainment Industries and the World Clown Association. Michael is also author of the acclaimed book ‘How Much is that Doggie in the Showcase?’
The master class for 2013 has been developed to build on the principles and experiences discussed at this year’s show.
Programme titles are:
Day 1:
How do I make more money with my ticket redemption equipment?
Including securing the right equipment, how to percentage machines, and basics of equipment operation.
How do I make more money with my prize centre?
Including choosing and displaying prizes, layout within a location, lighting price labelling, market/gender targeting, categories of prizes and purchasing.
Day 2:
How do I make more money with my merchandise dispensing equipment?
Including technology and systems, tokens, receipts, smart cards.
Happy staff make happy guests – a master class in managing and training.
Including motivating staff, training, role playing.
Commenting on the January EAG International Expo Michael Getlan said: “We’re all fortunate to be working in an industry where the goal is to make people happy.
“I love working with British operators and find them very positive and receptive to new ideas. This mind-set is very important as during the sessions we will all have a part to play in creating the right environment for the sharing of knowledge. Anyone operating redemption equipment or responsible for people operating redemption will benefit from attending and it should be great fun.
"It’s not just for the bosses; these sessions work better when staff at all levels attend,” revealed Michael.
The Michael Getlan master classes are open to all EAG International participants so come, prepare to be involved and above all, to have fun!